Refund policy

Return & Exchange Policy

At Tiny Paws, your baby’s comfort and your satisfaction are our top priorities. If you are not completely satisfied with your purchase, we offer a transparent 14-Day Return and Exchange Policy.

1. 14-Day Return & Exchange Window You have 14 days from the date of receiving your parcel to request a return or size exchange. Requests made after 14 days will not be eligible.

2. Eligibility Conditions for Returns & Exchanges To qualify for a return or exchange, the item(s) must strictly meet the following conditions:

  • Unworn & Unused: The outfit must be completely unworn, unwashed, and unused, free from any stains, perfumes, or baby odors.

  • No Damage: The product must be in its original, undamaged condition without any tears, pulls, or alterations.

  • Original Tags & Packaging: All original brand labels, price tags, and packaging must be intact and attached exactly as received.

Note: Items bought on clearance or final sale are not eligible for return, except in cases where a defective or wrong item was delivered.

3. Damaged, Defective, or Wrong Items We inspect every outfit thoroughly before dispatch. However, if you receive a damaged, defective, or incorrect product/size, please contact us within 48 hours of delivery along with clear photos or an unboxing video. In such cases, Tiny Paws will arrange a free replacement or full refund at no extra shipping cost to you.

4. How to Initiate a Return or Exchange

  1. Contact our customer support team on WhatsApp at 03088257480 or email us at tinypaws@gmail.com with your Order Number, reason for return/exchange, and clear pictures of the product (showing tags intact).

  2. Once our team approves your request, we will share the return shipping address with you.

  3. Pack the item securely in its original packaging and send it back via any reliable courier service.

5. Return Shipping & Refund Process

  • Shipping Costs: For standard size exchanges or change-of-mind returns, the customer is responsible for the return courier charges. If the error was on our part (wrong or damaged item sent), Tiny Paws will cover the delivery charges.

  • Inspection & Refunds: Once we receive your returned parcel, our quality team will inspect the outfit within 2–3 working days. After approval, your exchange item will be dispatched, or your refund will be processed via Bank Transfer, EasyPaisa, or JazzCash within 5–7 working days.

6. Need Help? For quick assistance with returns or size exchanges, reach out to us:

  • WhatsApp / Phone: 03088257480

  • Email: tinypaws@gmail.com